Handyman Home
Terms & Conditions of Business
Handyman Home Ltd
Effective date: 5 October 2026
Last updated: 5 October 2026
These Terms & Conditions of Business (“Terms”) apply to services provided by Handyman Home Ltd, registered in England and Wales under company number 12362097.
Registered Office: 25 Paper Mill Gardens, Portishead, BS20 7QX, United Kingdom
Website: https://www.handyman-home.com
Customer Service: support@handyman-home.com
Legal Notices: legal@handyman-home.com
Telephone: 07309 255016
By approving an Estimate, confirming a booking or otherwise instructing Handyman Home Ltd to proceed with work, the Customer agrees to these Terms.
1. Definitions
In these Terms:
“Handyman Home”, “we”, “us” or “our” means Handyman Home Ltd.
“Customer”, “you” or “your” means the individual, business or organisation entering into a Contract with us.
“Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
“Business Customer” means a Customer acting wholly or mainly for purposes relating to their trade, business, craft or profession.
“Estimate” means the written document issued by us describing the proposed Works and anticipated price.
“Fixed Price Job” means an Estimate that is expressly identified by us as a “Fixed Price Job”.
“Works” means the labour, services and, where applicable, materials described in the Estimate or subsequently agreed in writing.
“Contract” means the agreement between Handyman Home and the Customer comprising the accepted Estimate, these Terms, the agreed scope of Works and any subsequently agreed written variation.
References to something being agreed “in writing” include email and communications recorded through our customer portal.
Nothing in these Terms limits or excludes any statutory rights that cannot lawfully be limited or excluded.
2. Formation of the Contract
A Contract is formed when the Customer approves our Estimate, confirms acceptance through our customer portal, instructs us in writing to proceed, or otherwise clearly authorises us to commence the Works.
If there is any inconsistency between documents forming the Contract, the following order of priority applies:
- any subsequently agreed written variation;
- the accepted Estimate and any Fixed Price Job designation;
- the agreed description of the Works; and
- these Terms.
Only the Works expressly included within the agreed scope are included in the Contract.
3. Estimates
Unless otherwise stated, an Estimate is valid for 90 days from its issue date.
Unless expressly identified as a Fixed Price Job, an Estimate represents our reasonable assessment of the likely cost of the Works based on the information reasonably available to us at the time.
It is not a guaranteed fixed price.
The final price may reasonably differ from the Estimate where additional cost results from matters including:
- additional or changed work requested by the Customer;
- inaccurate or incomplete information supplied to us;
- concealed or unforeseen conditions;
- defects or damage discovered during the Works;
- areas that could not reasonably be inspected beforehand;
- additional labour or materials reasonably required;
- delays caused by circumstances for which the Customer is responsible; or
- other circumstances that could not reasonably have been anticipated when the Estimate was prepared.
Where reasonably practicable, we will notify the Customer before undertaking significant additional chargeable work.
If substantial changes to material prices or other third-party costs occur before the Works begin, we may issue a revised Estimate. The Customer will not be obliged to proceed with the revised Works unless they accept the revised Estimate.
4. Fixed Price Jobs
Where an Estimate is expressly marked Fixed Price Job, the stated price applies to the scope of Works described in that Estimate.
A fixed price does not include work outside the agreed scope.
The price may therefore change where:
- the Customer requests additional or different work;
- information supplied before acceptance was materially inaccurate or incomplete;
- hidden defects or unforeseen conditions are discovered;
- work becomes necessary that falls outside the agreed scope;
- the Customer requests different products, specifications or materials; or
- the parties otherwise agree a variation.
Where reasonably practicable, significant variations and their likely additional cost will be agreed before the additional Works are undertaken.
5. Standard of Work
Handyman Home will carry out the Works with reasonable care and skill.
We will only undertake work that we reasonably consider to be within our competence and which we are legally permitted to perform.
Where work requires statutory certification, licensing, accreditation or specialist qualifications, we may:
- decline that part of the work;
- recommend a suitably qualified specialist; or
- arrange for an appropriately qualified subcontractor or specialist to carry it out.
Nothing in these Terms reduces the statutory rights of a Consumer.
6. Rates and Pricing
Handyman Home undertakes work using various pricing methods including hourly rates, part-day rates, day rates, estimated prices and Fixed Price Jobs.
Our current standard pricing is published at:
https://www.handyman-home.com/handyman-services-pricing/
Published rates may be changed from time to time for future bookings.
The rate applicable to an existing Contract will be the rate stated or made available when that Contract was entered into, together with any subsequently agreed variation.
Where work is charged according to time, the applicable minimum charge and charging increments will be those communicated to the Customer before the Contract is entered into.
7. VAT
At the date these Terms were last updated, Handyman Home Ltd is not VAT registered and VAT is therefore not currently added to our charges.
If our VAT status changes, future Estimates and invoices will reflect VAT where legally required.
Existing Contracts will be treated in accordance with the price agreed and applicable law.
8. Deposits and Advance Payments
Handyman Home may require a deposit or advance payment before Works commence.
The amount required may depend on:
- the size and nature of the Works;
- material costs;
- special-order or bespoke products;
- third-party expenditure;
- the amount of labour being reserved; and
- the Customer’s payment history or account arrangements.
Where material costs are substantial, we may require some or all material costs to be paid before ordering.
Bespoke, special-order, made-to-measure or non-returnable materials may require payment in full before they are ordered.
Any required deposit or advance payment will be stated or otherwise communicated before payment is required.
A deposit is not automatically non-refundable. If the Contract is cancelled, we will only retain amounts that we are legally entitled to retain.
9. Materials Supplied by Handyman Home
Prices charged for materials may include reasonable amounts covering sourcing, purchasing, administration, handling, collection, delivery, storage and associated business costs.
Any trade or supplier discounts obtained by Handyman Home belong to Handyman Home and do not automatically pass to the Customer.
Where additional time is required to source, purchase or collect materials, reasonable labour, travel or collection charges may apply.
Supplier delivery charges, return charges, restocking fees and other genuine third-party costs may also be charged where reasonably incurred.
Where materials need to be returned at the Customer’s request, any refund will take account of reasonable costs actually incurred and any amount the supplier declines to refund.
10. Customer-Supplied Materials
We may agree to install or use products and materials supplied by the Customer.
Handyman Home does not guarantee the inherent quality, manufacture, suitability, compatibility, durability or performance of products supplied by the Customer.
This does not affect our responsibility to exercise reasonable care and skill when installing them.
Where Customer-supplied materials are incorrect, incomplete, unsuitable, damaged or defective and this results in additional labour, delay, travel or return visits, reasonable additional charges may apply.
11. Travel, Parking and Additional Expenses
Reasonable job-related expenses may be charged in addition to labour and materials where they are not already included in the Estimate.
These may include:
- parking charges;
- tolls;
- Clean Air Zone or congestion charges;
- additional out-of-area travel;
- delivery charges;
- specialist access costs; and
- other third-party expenses reasonably required to carry out the Works.
Out-of-area work may attract an additional travel charge.
Where a significant additional travel charge applies, it will normally be communicated before the booking is accepted.
12. Access and Preparation
The Customer must provide safe, reasonable and unobstructed access to the property and the area where the Works are to be performed.
Unless otherwise agreed, the Customer is responsible for:
- moving vehicles that obstruct access;
- moving furniture and personal possessions where reasonably necessary;
- clearing the relevant work area;
- ensuring pets are safely controlled;
- providing access to necessary rooms and areas;
- providing working electricity and clean water where reasonably required; and
- arranging any necessary parking permits or permissions.
Where the Works are delayed because these requirements have not been met, reasonable waiting time, additional labour, travel or return-visit charges may apply.
13. Hazards and Property Information
The Customer must tell us before the Works begin about any known or suspected matter which may affect safety or the performance of the Works.
This includes, where applicable:
- asbestos or suspected asbestos;
- concealed electrical cables;
- concealed pipes;
- unsafe electrical installations;
- structural defects;
- unstable structures;
- dangerous substances;
- hazardous materials;
- dangerous or uncontrolled animals; and
- any other known hazard.
We may stop, postpone or refuse Works where we reasonably consider conditions to be unsafe.
14. Concealed Services and Hidden Defects
Handyman Home will exercise reasonable care when drilling, cutting, opening or otherwise working on existing surfaces.
Properties may contain concealed pipework, electrical cables, services, deterioration or defects that could not reasonably have been identified before work commenced.
Handyman Home will not be responsible for loss or damage caused solely by a concealed condition that could not reasonably have been identified beforehand, except where the loss or damage results from our negligence or failure to exercise reasonable care and skill.
If hidden defects or unforeseen conditions are discovered, we may pause the Works and discuss the additional work, specialist involvement or cost required.
15. Permissions and Consents
Unless expressly included within the Estimate, the Customer is responsible for obtaining any permission or consent required for the Works.
This may include:
- landlord permission;
- freeholder consent;
- managing-agent approval;
- planning permission;
- building-control approval;
- listed-building consent;
- neighbour consent; or
- party-wall requirements.
If Handyman Home agrees to arrange any such approval in the future, responsibility will only transfer to us where this has been expressly agreed in writing.
16. Subcontractors and Specialists
Handyman Home may use suitably competent employees, subcontractors or specialist trades to undertake part or all of the Works.
Where regulated or specialist work is necessary, we may appoint or recommend an appropriately qualified person.
Handyman Home remains responsible for its contractual obligations to the extent required by law.
17. Electrical and Plumbing Work
Handyman Home may undertake basic electrical and plumbing maintenance where the work is lawful, appropriate and within our competence, including suitable like-for-like replacements.
We will not knowingly undertake work requiring specialist qualifications, certification, licensing or regulatory approval unless the work is carried out by an appropriately qualified or authorised person.
Where the true extent of specialist work only becomes apparent after commencement, we may stop that part of the Works and recommend or arrange a suitable specialist.
18. Additional Work and Variations
Work outside the agreed scope is additional work and may result in additional charges.
Where reasonably practicable, the Customer’s approval will be obtained before significant additional chargeable Works are carried out.
Where a minor additional task is reasonably necessary to safely or properly complete the agreed Works and the additional cost is modest, we may complete that task where it would be unreasonable to stop the job solely to obtain separate approval.
Material changes to the scope or price will require Customer approval.
19. Commencement and Completion
Dates and times given for attendance, commencement or completion are estimates unless expressly agreed in writing to be fixed contractual deadlines.
We will use reasonable efforts to meet agreed dates.
Works may be delayed by circumstances including:
- adverse weather;
- illness;
- supplier delays;
- material shortages;
- unexpected property conditions;
- Customer-requested changes;
- problems obtaining access;
- delays caused by other contractors;
- safety concerns; or
- events outside our reasonable control.
Where reasonably practicable, we will inform the Customer of material delays.
20. Completion and Inspection
The Customer should inspect the Works within a reasonable period following completion and notify us promptly of any concern.
Nothing in these Terms imposes an artificial short deadline which removes a Consumer’s statutory rights.
Where a defect is alleged, Handyman Home must normally be given a reasonable opportunity to inspect the issue and, where appropriate, rectify it before another contractor is instructed.
This requirement does not prevent the Customer taking reasonable urgent action where necessary to prevent danger or further damage, nor does it restrict statutory Consumer rights.
21. Workmanship Guarantee
In addition to any statutory rights, Handyman Home provides a 12-month workmanship guarantee from completion of the relevant Works unless otherwise expressly stated.
The guarantee applies to defects directly caused by our workmanship.
It does not cover:
- normal wear and tear;
- accidental damage;
- misuse or neglect;
- subsequent alteration or interference by another person;
- defects inherent in Customer-supplied products;
- product or manufacturer defects;
- pre-existing defects;
- structural movement or subsidence;
- damage caused by weather, water ingress or other external events;
- systems or structures outside our agreed Works; or
- circumstances expressly excluded before the Works were undertaken.
Temporary repairs, patch repairs, repairs to already failing structures, repairs to existing locks and similar limited remedial work may carry a restricted or no additional workmanship guarantee where this is clearly stated before the relevant Works are carried out.
The Handyman Home workmanship guarantee is additional to and does not replace statutory Consumer rights.
22. Snagging
Where a Fixed Price Job is substantially complete but minor agreed snagging remains, Handyman Home must be given reasonable access to complete the snagging.
Where the Estimate or other written agreement expressly provides for a snagging retention, up to 5% of the relevant outstanding contract price may be retained until the agreed snagging items have been completed.
The remaining balance becomes payable when those items are completed.
If Handyman Home is prevented from completing agreed snagging because the Customer fails to provide reasonable access after having been given reasonable opportunity to do so, the retained balance will become payable.
A Customer should not withhold an amount disproportionate to the reasonable value of genuine outstanding work.
23. Consumer Payment Terms
Unless the Estimate or another written agreement states otherwise, invoices issued to Consumer Customers are payable within 7 days of the invoice date.
Payment may normally be made by bank transfer, card or cash, subject to the methods offered by Handyman Home at the time.
24. Business and Account Customer Payment Terms
Approved Business and Account Customers will normally receive 30-day payment terms from the invoice date unless otherwise agreed.
Account facilities are provided at Handyman Home’s discretion.
We may refuse, suspend or withdraw account facilities for future Contracts, including where previous invoices have been paid late.
Withdrawal of account facilities will not retrospectively change payment terms already agreed for an existing Contract.
25. Disputed Invoices
If the Customer believes an invoice is incorrect, they should notify Handyman Home promptly and provide reasonable details of the disputed amount.
Any genuinely undisputed amount remains payable by its due date.
Both parties should act reasonably and in good faith when attempting to resolve an invoice dispute.
26. Late Payment by Business Customers
For qualifying Business-to-Business debts, Handyman Home reserves the right to claim statutory interest, fixed compensation and reasonable debt-recovery costs to the extent permitted by applicable legislation.
Where the statutory commercial late-payment regime applies, interest may be charged at the statutory rate applicable at the relevant time.
This provision does not automatically apply to Consumer Customers.
27. Consumer Cancellation Rights
Consumers entering into certain Contracts online, by telephone, by email, through our customer portal or away from our business premises may have a statutory right to cancel the Contract.
Where the statutory cancellation right applies to a service contract, the normal cancellation period is 14 days beginning on the day after the Contract is entered into.
A Consumer does not need to give a reason for exercising a statutory cancellation right.
To cancel, the Consumer must make a clear statement communicating their decision to cancel.
Cancellation may be sent to:
Email: support@handyman-home.com
or by post to:
Handyman Home Ltd
25 Paper Mill Gardens
Portishead
BS20 7QX
United Kingdom
Nothing in these Terms removes or restricts a statutory cancellation right.
28. Work Starting During a Statutory Cancellation Period
Where a statutory cancellation period applies and the Customer asks Handyman Home to begin supplying services before that period has expired, the Customer may be required to pay a proportionate amount for services properly supplied before cancellation.
Where the law requires an express request or acknowledgement before early performance begins, Handyman Home may require that request or acknowledgement before commencing the Works.
Where a service has been fully performed during an applicable cancellation period following the legally required request and acknowledgement, the statutory right to cancel may cease in accordance with applicable law.
29. Cancellation Outside Statutory Cancellation Rights
Where no statutory cancellation right applies, or after any applicable statutory cancellation period has expired, the Customer may still request cancellation.
Where cancellation causes Handyman Home loss or expense, the Customer may be required to pay reasonable amounts reflecting the actual losses incurred.
These may include:
- Works already performed;
- materials already purchased;
- bespoke or non-returnable items;
- supplier cancellation or restocking fees;
- unrecoverable third-party costs;
- travel already undertaken; and
- labour or appointment time specifically reserved for the Customer which we are unable reasonably to reallocate.
Handyman Home will take reasonable steps to reduce avoidable losses.
We do not impose an arbitrary percentage cancellation penalty.
30. Rescheduling
Customers may normally reschedule booked Works without additional charge where at least 48 hours’ notice is provided.
This does not require Handyman Home to absorb costs that have already been irreversibly incurred specifically for the booking.
Where less than 48 hours’ notice is provided, reasonable losses resulting from the change may be charged where reserved labour or other resources cannot reasonably be reallocated.
Repeated postponement may be treated as cancellation.
31. Failed Access, Waiting Time and Return Visits
Where Handyman Home attends at the agreed time but cannot undertake or complete the Works because of a matter reasonably within the Customer’s control, reasonable resulting costs may be charged.
This may include circumstances where:
- nobody is available to provide access;
- access arrangements have not been made;
- furniture, belongings or vehicles obstruct the Works;
- preparations specifically requested by us have not been completed;
- another contractor prevents the Works;
- the site is unsafe; or
- the Customer or authorised representative is unavailable.
Reasonable waiting time, reserved labour, travel and return-visit costs may be charged where applicable.
32. Urgent and Out-of-Hours Work
Handyman Home does not operate a guaranteed emergency-response service.
Where we agree to urgent, short-notice or out-of-hours Works, an additional charge may apply.
Where reasonably practicable, any material additional charge will be communicated before the booking is accepted.
33. Waste
Unless waste removal is expressly included within the Estimate, the Customer is responsible for the removal and disposal of waste resulting from the Works.
Where Handyman Home agrees to remove waste, reasonable handling, transport and disposal charges may apply.
We may use appropriately authorised third-party waste carriers where required.
34. Suspension or Termination of Works
Handyman Home may reasonably suspend or terminate Works where:
- sums properly due remain unpaid;
- the site is unsafe;
- necessary access is unavailable;
- required permissions have not been obtained;
- the Customer materially breaches the Contract;
- continuing the Works would breach legal or regulatory requirements; or
- Handyman Home personnel or subcontractors are subjected to abusive, threatening or unsafe behaviour.
Where reasonably practicable, we will give the Customer an opportunity to remedy the problem before suspending or terminating the Works.
The Customer remains responsible for amounts properly due for Works completed, materials supplied and costs reasonably incurred up to the date of suspension or termination.
35. Liability
Handyman Home is responsible for loss or damage that is reasonably foreseeable and caused by our breach of Contract or negligence.
We will not be responsible for loss or damage caused solely by:
- a pre-existing defect;
- inaccurate or incomplete information supplied by the Customer;
- a defective Customer-supplied product;
- work undertaken by another contractor;
- the Customer’s failure to follow reasonable instructions; or
- circumstances outside our reasonable control.
Nothing in these Terms excludes or restricts liability where doing so would be unlawful.
In particular, nothing excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory Consumer right which cannot lawfully be excluded.
36. Additional Terms for Business Customers
This section applies only to Business Customers.
To the fullest extent permitted by law, Handyman Home will not be liable to a Business Customer for:
- loss of profit;
- loss of revenue;
- loss of business;
- loss of anticipated savings;
- loss of business opportunity;
- loss of goodwill; or
- indirect or consequential loss.
Nothing in this section excludes or restricts any liability which cannot lawfully be excluded or restricted.
Additional liability provisions may be agreed separately for larger commercial Contracts.
37. Customers Acting Through Representatives
Where a landlord, tenant, managing agent, contractor, employee, family member or other representative instructs Handyman Home on behalf of another person or organisation, that representative confirms that they have authority to do so.
The Customer identified on the Estimate or invoice will be responsible for payment unless Handyman Home has expressly agreed otherwise in writing.
38. Insurance
Handyman Home maintains public liability insurance appropriate to its business activities.
Evidence of current cover may be provided on reasonable request.
Nothing in this section limits any liability that Handyman Home is legally required to bear.
39. Events Outside Our Reasonable Control
Handyman Home will not be responsible for delay or failure caused by circumstances outside our reasonable control.
Examples include severe weather, flooding, fire, serious illness, industrial action, major transport disruption, widespread utility failure, government restrictions or significant supplier disruption.
Where practicable, we will notify the Customer and resume the Works as soon as reasonably possible.
This provision does not remove the Customer’s obligation to pay for Works properly completed before the relevant event.
40. Complaints
If you are unhappy with any aspect of our service or Works, please contact us as soon as reasonably practicable.
Email: support@handyman-home.com
Telephone: 07309 255016
Please provide enough information for us to investigate the issue.
We may ask for photographs or arrange an inspection.
Where appropriate, Handyman Home should be given a reasonable opportunity to inspect and remedy an alleged workmanship issue before another contractor is instructed.
This does not prevent reasonable emergency action or restrict statutory Consumer remedies.
41. Privacy
Handyman Home processes personal information in accordance with applicable data-protection legislation and our Privacy Policy.
Our Privacy Policy is available at:
https://www.handyman-home.com/privacy-policy
42. Third-Party Rights
Unless expressly stated otherwise, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of it.
43. Entire Agreement
The Contract records the agreement between Handyman Home and the Customer concerning the Works.
Nothing in this section:
- excludes fraud or fraudulent misrepresentation;
- removes statutory Consumer protections; or
- prevents information which the law requires to form part of a Consumer contract from doing so.
44. Changes to an Existing Contract
A material change to an existing Contract must be agreed by the parties.
Changes may be agreed by email, through the customer portal or through another written electronic communication.
Changes that Handyman Home makes to its standard Terms apply to future Contracts and do not automatically change an existing Contract retrospectively.
45. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, it will be treated as modified to the minimum extent necessary to make it lawful and enforceable or, if that is not possible, removed.
The remainder of the Terms will continue in effect.
46. Waiver
A delay or failure by either party to enforce a right does not automatically mean that right has been waived.
A waiver relating to one matter does not automatically constitute a waiver in relation to another.
47. Governing Law and Jurisdiction
These Terms and the Contract are governed by the laws of England and Wales.
For Business Customers, the courts of England and Wales will have jurisdiction unless otherwise agreed in writing.
For Consumers, nothing in this section removes any mandatory right to bring proceedings in another court that has jurisdiction under applicable consumer law.
48. Contact Details
Handyman Home Ltd
Company Number: 12362097
Registered in England and Wales
Registered Office:
25 Paper Mill Gardens
Portishead
BS20 7QX
United Kingdom
Customer Service and Cancellations:
support@handyman-home.com
Legal Notices:
legal@handyman-home.com
Telephone:
07309 255016
Website:
https://www.handyman-home.com